Frequently asked questions
Everything you need to know before booking your private chauffeur in Paris.
How do I book a chauffeur?
Book online in a few minutes or write to us on WhatsApp. Your concierge confirms the chauffeur's availability and sends you a secure payment link. The booking is confirmed once payment is received, according to the option you have chosen.
Which languages does my chauffeur speak?
Our chauffeurs and our concierge speak Spanish, Portuguese and English.
Is the price fixed?
Yes. Transfers are priced at a fixed rate, confirmed at the time of booking, VAT included. Hourly services are charged according to the duration booked (minimum 3 hours). Should a service involve an additional expense, your concierge will let you know before confirming.
What happens if my flight is delayed?
Share your flight or train number when booking. If your flight is delayed, we wait at no extra cost for up to 2 hours. Beyond that, waiting time is charged at the vehicle's hourly rate.
Do you provide child seats?
Yes, free of charge and suited to each child's age. Simply let us know when you book.
How many passengers and bags can you accommodate?
The premium sedan carries up to 3 passengers and 3 bags. The luxury van carries up to 7 passengers and 7 bags. For larger groups, write to us and we will arrange several vehicles.
How can I pay?
Full payment with a 10% discount, a 30% deposit, payment in three instalments, or cryptocurrency. The secure payment link is sent after your concierge's confirmation.
Can I cancel?
With full payment, cancellation is free up to 48 hours before the service. With a deposit or instalments, the deposit is refundable up to 7 days before. Details are set out in our terms.
Can the chauffeur wait for me while I shop or dine?
Yes. With our hourly chauffeur service, your chauffeur remains at your disposal: he waits for you at every stop and takes you from one place to the next, with unlimited stops within the time booked.
Can you take me outside Paris?
Yes: Versailles, Fontainebleau, Chantilly, Giverny, La Vallée Village or the Champagne vineyards, for a half day or a full day. Some destinations lie outside Île-de-France.
How far in advance should I book?
Online booking is available from the following day. For same-day service, write to us on WhatsApp and we will do our best, subject to availability.
Are you affiliated with Disneyland Paris?
No. We are an independent private transport service, with no affiliation to The Walt Disney Company.
Do you offer security services?
On request, we arrange a professional, accredited (CNAPS) security officer through an authorised partner, quoted separately and subject to availability.
Will I speak to a person or to an assistant?
Our virtual assistant (AI) replies instantly, in your language, at any hour. A human concierge oversees and validates every booking, and steps in whenever you need.